FAQ

Do you custom make jewellery?

Yes! Designing a special piece of jewellery is a really exciting experience, which I love to be a part of. I enjoy getting to know my clients and the challenge of designing a unique piece just for them. I involve my clients each step of the way, with process photos and updates at each stage of the making, so that they can watch as a sketch comes to life.

How do I get a quote on making a piece of jewellery?

Email me and outline your ideas about what you would like to have made and I will get back to you with a quote.

Can you source Diamonds and gemstones?

Yes, I have several reliable Diamond and gem merchants that I work with, and together we can find you the perfect stones.

I have my own gold or silver, can you make something out of it?

Yes, I can! If you have old jewellery pieces sitting around from an ex I can melt them down and make something new for you out of them. For instance, old gold pieces, the odd earring, broken chains, can all be melted down together and made into a solid gold bangle or ring that you could wear every day.

Where can I see more of your work and designs?

You can view my portfolio here 

What payment methods are available?

I accept Paypal or bank deposit.

How can I check my ring size?

Ring sizing gauges are listed in the store to determine your size.

Do you use the alphabetical or numerical ring sizing system?

I use the alphabetical system.

How long will it take for my piece to arrive?

Please allow up to a week from posting within Australia. All parcels sent require a signature and are covered by insurance. I will email the tracking number to you, so you can also track your purchase.

Do you offer gift wrapping?

Yes! I wrap all pieces in white paper and tie them with ribbon.

Is there a charge to re-size a ring purchase?

No, one complimentary re-size is offered with each sale.

What is your return policy?

I want you to be completely happy with your purchase! If you are unhappy with an item, I will refund the purchase price, as long as the item is returned in an unworn condition within two weeks of purchase. Custom items can not be returned.

If you have any further questions, please contact me at admin@christinalowrydesigns.com